By using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to all outlined agreements.
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the company’s terms and conditions. “The Company”, “Ourselves” and “We”, refers to our company. “Party”, “Parties”, or “Us”, refers to both the client and ourselves, or either the client or ourselves.
Competition Terms & Conditions
For current competition terms and conditions please see my blog.
From time to time custom order spots will be available. Current turn around time will be stated in the listing.
Payment can be made by bank deposit for New Zealand customers, or PayPal for NZ and international customers. Please contact me if you wish to set up a payment plan. I am very flexible to your needs as all kids need to look cool. My lay by terms are a 20% deposit with a three month term. Please contact me if you wish to set this up. It is up to you how often you pay instalments before this deadline.
Please note that custom orders will only be added to my order list once full payment has cleared. Ready to ship items will only be shipped when full payment has cleared. A reminder will be sent if your payment has not cleared 3 working days after your purchase (unless prior arrangements have been made). If it has failed to clear within 7 working days, your purchase will be returned to the store.
All items are wrapped with love and then shipped from Blenheim, New Zealand in a plastic envelope for protection.
Postage within New Zealand is through Pass The Parcel (Post Haste) which is a tracked, signature delivery courier service. You will be emailed a tracking code from them when your item ships. Please allow 3-5 days after receiving this code for your item to arrive and contact me if your item has not arrived in this time frame. If your item goes missing while in transit I will send out a replacement (this has never happened thankfully). However if you choose to over ride the signature delivery, I can not be held responsible for parcels stolen from letterboxes or door steps.
International shipping is through NZ Post International Air. Please allow 3-10 working days for your item to arrive. Please note that this is not a tracked nor signature delivery service. If you would like to be covered by tracking on your order, or for it to be shipped via Fast Post, please let me know so I can adjust the shipping total for you. There is a substantial cost in doing so. Please note that for my international customers any duties and taxes will be the responsibility of the buyer.
Cancellation and Refund Policy
It is your responsibility to order and purchase the correct size for your child. While sizes are allocated to an approximate age value, all children are different so a measurement is the only accurate way to size your item. Please don’t go by the age alone. My sizing is based on the 50th percentile in the NZ Plunket growth charts.
If you feel the item you purchased is not true to the MEASUREMENTS described then I will work with you to arrive at a favourable outcome. This will usually be by way of an exchange for the correct size. Any requests for an exchange need to be made within 48 hours of you receiving the item.
Due to the handmade nature of my products, I do not offer cancellation nor change of mind refunds.
I am committed to protecting your privacy. Authorized employees within the company, on a need to know basis, may only use information collected from individual customers for the purposes of providing end products at the request of the client.
I constantly review my systems and data to ensure the best possible service to my customers. Additionally parliament has created specific offences for unauthorised actions against computer systems and data. I will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities.
Clients have the right to request sight of, and copies of any and all client records I keep, on the proviso that I am given reasonable notice of such a request.
Clients are requested to retain copies of any literature issued in relation to the provision of my services. Where appropriate, I shall issue client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
I will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this company will only be in connection with the provision of agreed services and products.
I use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to any personally identifiable information.
Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, my web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links from this website
I do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by me and should not be regarded as the publisher of such opinions or material. Please be aware that I am not responsible for the privacy practices, or content, of these sites.
I encourage my users to be aware when they leave our site; to read the privacy statements of the visited sites to evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.
This company will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text, images and video relating to the companies services and the full content of this website.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
These terms and conditions form part of the agreement between the Client and Us. You’re accessing of this website and/or undertaking of a booking or agreement indicates your understanding, agreement to and acceptance, of this disclaimer notice and the full terms and conditions contained herein. Your statutory Consumer Rights are unaffected.